Booking Terms

Elf Town 2024. By purchasing tickets for Elf Town Galway, you acknowledge that you have read and agreed to be bound by these terms and conditions:

• Buggies / prams must be left in your car or the pram park provided. Prams allowed only in exceptional circumstances, (we will ensure that there is adequate seating in all areas for parents with babies and baby changing facilities are provided also.
• All areas in Elf Town are accessible to those using wheelchairs etc. There may be alternative routes though to accommodate this and from time to time you will need to use lifts as as your group may uses stairs or the escalators.
• Once a ticket has been purchased, the booking is non-refundable unless government restrictions forbid us from opening.
• In the event that you cannot travel or attend for any other reason including sickness, adverse weather etc we would offer you a free date/time change to attend at another time or a voucher for the full price of your ticket that can be used at any future Elf Town event.
• The timing and sequence of the activities that make up the Experience is at the sole discretion of our management.
• We may from time to time have to remove or make unavailable certain attractions within the experience. We will only do this if there is a health and safety risk at that time.
• No alcohol whatsoever can be brought in from outside. 
• Our tickets are sold on the following basis: Children up to under 13 months (Baby), from 13 months to 12 years (Child), from 12 years, Adults or Carers (Adult).
• There must be at least one adult and one child in each booking unless an adult is accompanying another adult who may have specific needs/learning difficulties.
• We will not accept any responsibility for loss or damage to personal belongings while you are visiting Elf Town Galway.
• Parents must supervise their children at all times and we will not be responsible for any injury/s or loss sustained while at Elf Town Galway. Parents need to be aware that the experience is located using multiple buildings and in places multiple floors. It’s therefore imperative that parents supervise their children at all times.
• All prices are quoted in euro & tickets must be used on the date and time purchased for unless written consent is given from the organisers.
• Tickets are not transferable or to be used for re-sale without the organiser’s permission.
• Tickets are not allowed to be used for competitions without consent from the organizers.
• Children under the age of 18 must be accompanied by an adult.
• We reserve the right to refuse entry.
• All persons entering Elf Town Galway must pay for admission including babies as they occupy a ticket space. Babies will also receive a present from Santa.
• Tickets must be retained at all times and submitted for inspection if required by an employee.
• No smoking whatsoever, anywhere in Elf Town Galway.
• Photographs may be taken anywhere in Elf Town Galway. All images and videos must be for non-commercial use only. Professional photos
  are available, they will be at an additional cost of €10.00 each or 2 for €15.00.
• We do not supervise the taking of photography/recordings by other customers at Elf Town and so we cannot be responsible if you or any of your party (including any Child or Infant) is featured in any other visitor’s photograph or recording which is subsequently published or distributed in any form.
• You should be aware that we do take photos and make video recordings while you are in the Experience. We sometimes use certain images for promotional purposes. If you do not wish to be recorded or filmed, please make this known to staff at the Location on arrival.
• Pets or animals of any kind are prohibited, with the exception of service animals.
• Only food and beverages purchased from Elf Town Galway may be consumed here.
• Elf Town reserves the right to change , modify or cancel events. In this situation a refund or new booking will be offered.
• We will have no liability whatsoever as a result of changing, postponing, or cancelling the Experience including any personal arrangements or expenditure (including travel, accommodation, hospitality or other costs or expenses), loss of enjoyment, disappointment, emotional distress or any indirect or consequential loss, whether incurred by you or another of your party.
• We would always want your experience to be a happy and memorable one for you and your companions for all the right reasons, however we cannot be liable for distress caused by circumstances beyond our control. For example, the weather or any part of the experience being closed due to circumstances beyond our control. etc,
• We cannot take responsibility for emotional distress or disappointment caused by the role playing of characters for any reason as a result of visiting the Experience).
• As part of the experience Santa will know some personal information about the children/child and will surprise them with this information whilst in his grotto. We always try our very best to relay this information to the children, however we must advise that Santa may from time to time not read this information in the way that a parent / guardian has envisaged or expects, In these circumstances we can not be held responsible.
• You must comply with all instructions from Elf Town Galway staff at the Location, plus applicable health and safety rules and any security requirements in place from time to time.
• In exceptional cases, our staff reserve the right to refuse entry to individuals to the Experience, or remove those who have already been admitted, if in their reasonable opinion, the presence of those individuals is likely to create any health and safety or security concerns or considerably lower the enjoyment of other guests. Each booking must contain at least one Child and one Adult. You will not be permitted access to Elf Town Galway on your visit date unless there is at least one Child and one Adult in attendance
• You must arrive no less than 10 minutes before your booked ticket time. This is to ensure enough time to get your party checked in and ready for your journey.
• If you arrive very early you may need to wait for your entry time.
• For parties arriving late. We will try our very best to get you in on the next available slot but please be aware this may take some time.
• Personalised postal Invitations and Golden tickets will be sent by post. Contact us if you do not receive them and we can take appropriate action.

By submitting this booking, you also agree to the Clear Bookings Terms & Conditions of service.